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❓ Frequently Asked Questions

6bd FAQ — all your questions answered right here

6bdIf you have any questions about registration, deposits, withdrawals, games, bonuses, or your account, check this page first. We've put clear answers to all the common questions in one place.

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Ways to Get Help

If you can't find the answer in the FAQ, use these channels

Live Chat Support

6bdChat directly with the live chat team. Support is available and a resolution is always the goal.

Email Support

For complex issues, 6bdEmail support directly. You'll receive a detailed reply within 24 hours.

Knowledge Base

This 6bd FAQ page has answers to over 60 questions. Browsing by category is the fastest way to find what you need.

Notification Updates

Keep push notifications enabled in the app. 6bdGet early updates on new features, bonuses, and maintenance schedules.

Available 24/7

Whether it is 2 AM or 6 in the morning — 6bd's support team is always active. Don't sit on a problem.

Full support in Bengali

No English? No problem. 6bdAll support and this FAQ are fully available in English.

Categories
If you can't find an answer, email support: [email protected]
Account & Registration

6bdAll you need to register is a Bangladeshi mobile number, your full name, and a strong password. Registration is completely free — no credit card or initial deposit required. You will need to complete KYC verification later to make withdrawals.

No. 6bdOnly one account per person is permitted under the rules. Opening multiple accounts 6bd's Terms and Conditions' violation. If caught, all associated accounts may be permanently suspended.

KYC (Know Your Customer) is the identity verification process. 6bdTo make large withdrawals or use your account to its full capacity, you'll need to submit a copy of your National ID (NID) or passport along with a selfie. This is purely to keep your account secure.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password. If your number has changed, please contact support.

Name changes are generally restricted, as your account details must match your KYC information. To change your mobile number, 6bdContact support, verify your identity, and submit your request. For security reasons, this process may take some time.
Deposit

6bdThe minimum deposit generally starts from BDT 100, though this may vary by payment method. Check the Deposit page or contact support for the latest limits.

6bdDeposits can be made via mobile banking, e-wallets, and bank transfer. All methods are credited quickly. Log in and visit the Deposit menu to see the specific payment options available to you.

Deposits via mobile banking and e-wallets are usually credited within 1 to 5 minutes 6bd Credited to your account. Bank transfers may take slightly longer. If more than 15 minutes have passed, contact support with your transaction reference.

6bd does not charge any deposit fees. However, your payment provider may apply their own transaction fees, as determined by their terms of service, 6bd's control.
Withdraw

6bdWithdrawals typically take between 15 minutes and 4 hours to complete. Fully KYC-verified accounts are processed the fastest. Bank holidays or late-night requests may take a little longer.

6bdThe minimum withdrawal is generally BDT 200, and the maximum depends on your account verification level and payment method. For exact limits, visit the withdrawal page or Withdrawal Section page.

Please wait a little while first. If more than 4 hours have passed, 6bdContact live chat support with your withdrawal ID and reference number. In most cases, a pending withdrawal is caused by incomplete KYC or unmet bonus wagering requirements.

6bdWithdrawals are normally processed back to your deposit method, though alternative methods may be available in certain cases — contact support to discuss your situation. In all cases, the name on your payment account must match the name registered under your KYC.
Bonuses & Offers

New 6bd Select the bonus option when making your first deposit as a member. The welcome bonus will be credited to your account automatically. To withdraw the bonus, you must meet the specified wagering requirements — for details, Terms and Conditions Available.

No, bonus balance cannot be withdrawn directly. You must first meet the Wagering Requirement. For example, a 30x wager means you need to place bets totaling 30 times the bonus amount. Once the requirement is fulfilled, any winnings from the bonus can be withdrawn.

When someone uses your referral code and 6bdWhen you register and make your first deposit, you earn a bonus. Your referral code is available in the Profile section of your account. The more you refer, the more bonuses you earn.
Games & Platform

6bdFish games, Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting, and virtual games are all available. In the game lobby you can browse the full list of games. New games are added regularly.

6bdAll games run on an RNG (Random Number Generator) certified system, meaning every result is completely random and unbiased. Live games feature real dealers, making outcomes even more transparent.

Yes, 6bd's Fish Games Fish Games can be played on both mobile browsers and the app, and run smoothly on both Android and iOS. Playing via the app delivers better graphics and faster loading times.
Security

6bdAll personal data and financial transactions are protected with SSL 256-bit encryption. KYC documents are stored in encrypted storage and are never shared with third parties. Learn more In the Privacy Policy Available.

Instantly 6bdContact support and request a temporary account lock. Change your password and enable two-step verification. Keep a record of any unauthorized transactions.
App & Technical

6bd's app Download Page directly. On Android, download and install the APK file (you may need to allow installation from unknown sources). On iOS, it is available via the App Store or TestFlight.

First, check your internet connection. Clear your browser's cache and cookies. If you are using the app, try uninstalling and reinstalling it. If the problem persists, 6bdShare your device and browser details with support.

Yes, 6bd Fully accessible via desktop browser. Works seamlessly across all modern browsers including Chrome, Firefox, and Safari. The Live Casino and betting experience is particularly enjoyable on desktop.
Responsible Gaming

Self-Exclusion is a feature that lets you voluntarily suspend your account for a set period or permanently. 6bdYou can request a self-exclusion through support, ranging from 6 months to permanent. No bonuses or promotions will be sent during this period. Learn more Responsible Gaming page Available.

You can set daily, weekly, or monthly deposit limits through Account Settings or by contacting support. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period — this is 6bd's intentional security measure.

Yes, 6bd takes responsible gaming very seriously. If you feel you have a problem, please contact support — tools including Self-Exclusion, deposit limits, and a Cooling-Off Period are available. For more details, visit the Responsible Gaming page available.
If the above answer didn't solve your issue, 6bd's live chat support. Email: [email protected]
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